At SHE Cosmetics, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.

Eligibility for Returns

Due to the nature of cosmetic products and hygiene considerations, returns are accepted only if:

  • The product is damaged, defective, or incorrect at the time of delivery

  • The issue is reported within 48 hours of receiving the order

  • The product is unused, unopened, and in its original packaging

Products that have been opened, used, or tampered with are not eligible for return.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Opened or used cosmetics

  • Products purchased during clearance or special promotional sales

  • Free gifts or complimentary items

Return Request Process

To request a return, please contact us through the Contact Us page with:

  • Your order number

  • Clear images or videos showing the issue

  • A brief description of the problem

Once approved, our team will guide you through the return process.

Refund Policy

After the returned product is received and inspected, refunds will be processed if the return is approved. Refunds will be issued to the original mode of payment.

  • Refunds are typically processed within 7–10 business days after approval

  • Shipping charges are non-refundable, unless the return is due to an error from SHE Cosmetics

Replacement Policy

In cases of damaged or incorrect products, we may offer a replacement instead of a refund, subject to product availability.

Return Shipping

Return shipping will be arranged or reimbursed only for approved cases where the issue is due to a defect, damage, or incorrect delivery by SHE Cosmetics.

Cancellation Policy

Orders can be cancelled only before dispatch. Once an order has been shipped, it cannot be cancelled.

Policy Updates

SHE Cosmetics reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Contact Support

For any questions regarding returns or refunds, please reach out via the Contact Us page. Our team is here to assist you.